The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! We did two hydrotherapy sessions and they were excellent. Bucket list . I had enough for a couple days. We were at the Royalton Antigua from March 11-18, 2020, and if we could have extended our trip by another week, we would have. Everyone goes above and beyond to please the guests. We won't be back since there were so many shortcomings and little value. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Dear kim b, Thank you for making Royalton Antigua your chosen Anniversary destination and sharing this momentous occasion with us. Thank you very much Ms. Cora for all your assistance and all your kind words! I felt bad for the single people at the resort because there was no night club/disco so it was a real bore at night. Couldn’t see hardly any vegetation and not even the sky. The resort is clean and the staff goes above and beyond. Taxes and fees that are shown are estimates only. Shout out to Doreen, Tashanie, Shannon for being Attentive to some of the Divas.. We stayed 9/19/2019 thru 9/23/2019. Yet there were still problems to come. Dear CSoso,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to receive your comments highlighting the magnificent turn around of your holiday with us, the great views, the decor of your room and the hospitality of or hosts, especially Yleanna and Surge who will certainly be commended for a job well done.It was certainly a pleasure to have hosted you and we look forward to your return for another exciting experience. Kind Regards, Royalton Antigua, Management Team. The time we arrived at the resort till the time we left, everyone from the concierge, guest services, all the staff, entertainment group- Everyone was on top of things. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The final location in the Caribbean with the best overwater bungalows is the Royalton Antigua. They descended on the pool and pool bar during the day and at night in the restaurants and bars with little or no regard for other guests with their unacceptable raucous and sometimes rude behaviour, in my opinion the atmosphere in the hotel changed dramatically. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Star rating: 5 stars FACILITIES & THINGS TO DO: … We look forward to your return as we will continue to create memories of a lifetime, for you. My only complaint about thw wedding was the logistics from the ceremony site to the dinner site. Kind Regards, Royalton Antigua Management Team. When she entered there was a male employee urinating in one of the ladies cubicles and splashing over the toilet seat and floor.He left making no effort to clear it up. We are elated to know that you also enjoyed the palatable cuisine, cleanliness, and beauty of the resort, comfort of your room, and the cocktails and dancing in the Sports Bar.Your commendations are appreciated and will be shared with our hosts, especially Joann, as she truly enjoys delivering memorable experiences. Dear BrianBathie,Thank you for choosing our resort and taking the time to share your experience with us. Now $362 (Was $̶4̶0̶8̶) on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. Located on the scenic shores of Deep Bay, every natural wooden bungalow offers a private and romantic ambiance and picture-perfect views of the Caribbean Sea – perfect for tranquil evenings spent watching the sunset. The Bungalow is all about luxury, privacy, and the view which is unbeatable. From unlimited à la carte dining to signature DreamBed™ mattresses in each well-appointed room, guests can take advantage of Royalton’s All-In Luxury® concept, carefully designed to deliver personalized service. Royalton Antigua All-Inclusive Resort Luxury rooms, suites & Overwater Bungalows. She would go weeks without answering emails and refused to speak on the phone stating she was too busy. This was unacceptable. Near the beach there is also a mini restaurant "Trattoria" which offers pizza, hamburger, fries, but still there no service, very very slow. Allison, who is located in Canada reached out with a spreadsheet for me to complete and submit back to her. Has the potential of being a 5* eventually. Firstly, the check-in and the availability of my room was very good, the room was cleaned every day to a good standard but as the mini bar was only stocked once. Small BBQ at the beach, but fairly limited food in choice and often no plates. Review tags are currently only available for English language reviews. At first, it was a half hour and so on till we got delayed in getting our room 2 hours later. Diamond Club also gets you one bottle of champagne or wine to your room daily and one hour daily of hydrotherapy spa service, which consisted of a series of shower mists, then three different pools/hot tubs, then a steam room and sauna. After the first day we were disappointed with the service and after voicing our concerns Yleana and Surge changed that quickly. A little confusing to me so when I inquired about it I was told there were 3 levels to Diamond Club and because we received it complimentary, a Butler was not included. Ask CSoso about Royalton Antigua Resort & Spa. Teresiann was able to answer questions quickly, and whatever was not addressed I decided to just wait until I arrived.Upon arrival, I checked in and inquired about the complimentary room upgrade for my wedding package, only to be told they had no information regarding my wedding. There is no privacy at all. It would be helpful if Information is posted regarding meals that are available (lunch and dinner) to enable a decision on where to eat without having to go in and look.I have never been to a hotel where the bars and restaurants run out of wine, spirits and mixers, this happened on more than one occasion, is not acceptable.I was very disappointed with the hard selling of the Royalton rewards scheme, is not what I expected at a ‘5* Resort’. It is refreshing to know that you enjoyed the cuisine of our Restaurants, decor of the resort, and the quality of service delivered by our Weddings team. They were knowledgeable, friendly and truly an asset to the Royalton!! Taxes and fees that are shown are estimates only. 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. Every single staff member that we dealt with or just in passing through the resort were all so kind, always pleasant and greeted us with a smile! These are truly magnificent but out of our price range. Just came back from The Royalton in Antigua. Very good drinks service at the beach, but staff has bitter face. Finally, the wedding planning. Kind Regards, Royalton Antigua Management Team. We were both so disappointed and wished we could have come home early.On one of these occasions whilst waiting to speak to Sylvia one of the managers my wife needed to use the ladies in the main bar area. The food was very good and the service from everyone was excellent. She made sure we got everything we needed and went above and beyond.Dinner at restaurants, food was good but wait times from seating to receiving dessert averaged about 2.5 hours. In fact he is the only friendly character in the hotel and in addition perfectly bilingual. Diamond Club provides you with waiters on the beach who brought you drinks and food - we rarely used this service because we just got our own drinks and food while on the beach but other Diamond Club guests really liked this service. Cesar and Fabiola were wonderful!!!!!!!!!! The Royalton Antigua Resort and Spa is located on the western coast of Antigua, an island in the Caribbean. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This was my 3rd time in Antigua and 1st time staying at Royalton-Antigua resort. Kind Regards, Royalton Antigua Management Team. Clean everywhere.The rooms are quite luxurious and internet everywhere, even at the beach.The beach is small and you have to install a towel on a chair very early in the morning to get a place. We look forward to your return to create more memorable holidays. She got me the best rub for my pain and cold. Enjoy free WiFi, free valet parking, and an outdoor pool. Royalton Antigua Resort and Spa – All Inclusive is rated "Good" by our guests. Stay at this 4.5-star luxury property in St. John's. It is refreshing to know that our hosts made your experience memorable at our beautiful beach-front resort.Your commendations will be shared with Doreen, Tashanie, and Shannon for the memorable moments they assisted in creating.Regretfully, some delays in service impacted the holiday we consistently aim to provide and we apologize for this.You can trust that our aim to provide great experiences will drive the improvements needed to make your next visit memorable. Note: The overwater bungalows at Royalton Antigua are incredibly sought after – for the 2021 season you should really reserve your stay as soon as possible. Caribbean restaurant ran out of Lobster Thursday night. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Chairman Overwater Bungalows. With all due respect to those who like the "all-inclusive" concept but I just got the sense that everybody was trying to eat and drink more than their fill and it seemed to attract that type of person. I can imagine how they would be in the summer. This is the version of our website addressed to speakers of English in the United States. Dear jammininantigua, Thank you for making Royalton Antigua your chosen vacation destination and taking the time to share this great experience with us. Poor buffet except breakfast. Room AC did not work. Chairman Overwater Bungalows . We felt very safe. The staff checked in me to see how I was doing and made sure I was okay. Our guests praise the pool and the helpful staff in our reviews. Dear Kellie M, Thank you for choosing our resort as your vacation destination and sharing your experience with us. Keep reading to discover more! Kind Regards, Royalton Antigua Management Team. Dear john c,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to learn that you enjoyed your quick check-in, the cleanliness, and decor of our property, our palatable cuisine, your visits to Scoops cafe, our stunning beach, our hydrotherapy experience and the hospitality of our hosts.Your commendations are certainly appreciated and will be shared with everyone deserving of credit, especially Cora, Tony, Nelson and Claudette who take pride in providing memorable experiences to all of our guests.It was truly a pleasure hosting you, our team thanks you for your recommendation and we look forward to your return.Kind Regards,Royalton Antigua,Management Team. The rooms are very nice and clean and the fridge was always stocked with many different drinks and chips. This was our first experience of the Royalton brand and will probably be the last.On a final note; despite the disappointing elements of our stay we met new friends and had a lovely holiday. He worked like a dog and worked everywhere. We returned home today (18th March) after a 14 days stay.We were booked into a swim up room . Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. My wife was reduced to tears at least three time whilst complaining . Start your vacation … All staff are friendly and polite but many of them need additional training with a much stronger management.Antigua is a beautiful island with perfect weather and we would not hesitate to return but not to the Royalton. We had to get bottled water from the bar as our requests to the concierge for the mini bar to be restocked were ignored. Simson, Shamoy and Emerson gave my husband and exceptional service. Now £263 on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. Sandals have an excellent rewards scheme and its FREE.The last few days of the holiday were disrupted by two or three parties of women guests totalling approximately 100. Although the open air feel is nice, the resort begs for an enclosed space because the mosquitos were horrible. This is the version of our website addressed to speakers of English in the United States. Vous recevrez même des promos et des offres discrètes en vous abonnant à notre newsletter. There is entertainment but it is sporadic and it ends just when things are getting fun. Aug 27, 2019 - This Pin was discovered by Linda Dancer-Honeymoons,Inc.. Our Butler Tony was excellent. On the bright side the buffet restaurant was more than adequate for breakfast, but not so good for lunch and dinner, food often cold unless it is cooked to order. The best was cold and overcooked steak and onion rings in the steakhouse, just lovely. Check in was quick and smooth, the hotel is clean, newly renovated and overall very nice, and luxurious. Cora was the first person we met at Royalton Antigua and she set the tone with her wonderful smile from day one and continued throughout the entire vacation. He will certainly be commended for a job well done.Regrettably, the shortfalls identified affected the full vacation experience we hoped for you and for such we extend our sincerest apology; rest assured that your comments have been carefully recorded and shared with the relevant personnel for further review as our drive and determination to provide exceptional experiences to all of our hosts will fuel the necessary improvements.It was certainly a pleasure hosting you and it is our sincerest hope that you will return to us to experience first hand the improvements that you played a part in tailoring.Kind Regards,Royalton Antigua,Management Team. Stay at this 4.5-star luxury property in St. John's. The climate is ideal, no humidity as in the Dominican Republic or Cuba. The two staff members in this cafe were amazing, they remembered our coffee, cappuccino and tea orders and were preparing them as we entered. I will not go back. The beach and bay is quite beautiful but for the first 9 days or so the hotel was fully booked and the towel game was really play on both the Diamond and non Diamond areas. All in all, the resort is very nice. Kind Regards,Royalton Antigua,Management tEam. Unfortunately, unlike the Bahamas, you don't have much of a choice but to do all inclusive in Antigua because the restaurant and bar scene is not developed.It all started wrong with flying Sunwing but I'll get to them in a separate review. Kind Regards, Royalton Antigua, Management Team. He was obviously aware of our issues and did everything he could. The Caribbean restaurant was so so but again, cold food. Royalton Antigua Resort And Spa - All Inclusive: Over the Water Bungalow - See 1,086 traveler reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive at Tripadvisor. The beach is absolutely beautiful, the water is crystal clear, long shallow beach entry with soft sand as you make your way into the Caribbean sea. I went home with 30ish bites.As for entertainment, better bring a few good books. We are delighted to receive your kind words, especially those of about our hosts Simson, Shamoy and Emerson, delivering exceptional service thus delivery and wonderful holiday.Your commendations are appreciated and will be shared with them as they truly enjoy delivering memorable experiences. The speciality restaurants were a constant problem with many guests having to wait between one and two hours between courses. We are elated to know that you began your special vacation with the luxury of our Overwater Bungalows.The joy you expressed for having hospitality hosts, well kept and cleaning room and all-around exceptional service speaks volumes to us.Your commendations are appreciated and will be shared with our hosts, especially Sheldon, William, Tomekia, and Kumon as they take pride in providing memorable holidays. I had a meeting with Teresiann and her team who was very accomodating. Lots of people we met said the same thing. He was completely amazing and professional. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. They get virtually no sun and consequently the water is quite cold. The Last night of our stay we planned to visit the Caribbean restaurant that was shown as being open, when we arrived we found that it was closed for a private function for Mike Tyson and guests. Will be back. Similar to Sandals Grande St. Lucian, Royalton Antigua has the only overwater bungalows on the Caribbean island of Antigua. Opening date still scheduled to open on 01st May 2019. 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. Toilets would not flush and we had to go out for dinner without being able to shower.As Diamond club guests were were eligible to have one hour per day hydrotherapy when available in the spa. Unfortunately, that was a waste a time because my guests were assigned whatever room the resort decided to assign them. Cora is knowledgeable, works very hard to make sure the guests are happy and goes above and beyond all customer service expectations. I complained and the desk manager Aaron didn't want to show his face till I started raising my voice. The pictures were taken on site 26th April 2019 and the word from the resort is that most everything will be open with the exception of the casino, 1 restaurant is delayed – Grazie Trattoria and also the spa meanwhile they have wellness rooms … If it were not for him this would have been a one star review.This most definetly was not a 5 star experience. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. The staff was excellent. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! If you were lucky to have a hot meal, it wasn't terrible. more. The staff was ready to address any concerns immediately. Enter the Overwater Bungalows at # RoyaltonAntigua. 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