There are many different types of medical professionals; however, only those listed may issue a valid medical certificate. The rep wasn't able to say how many flights are affected, or if its just a temporary stoppage of service. Should you incur out-of-pocket expenses for a controllable flight delay or cancellation, you may submit a request to WestJet for reimbursement. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. In addition to having a valid reason for travel to Canada, guests may be refused boarding if health requirements are not met. When an issue with WestJet software (not related to the aircraft) results in the flight being delayed and/or cancelled. Up to four (4) schedule change emails will be sent within 72 hours of when the change has been made. This does not apply to guests younger than 11 years. If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. For additional information please refer to the GoDominicanRepublic COVID information page. Flight is departing 16 to 30 minutes prior than the original flight. WestJet Airlines says it is suspending all international flights -- including to the U.S. -- for the next 30 days to help control the spread of COVID-19. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. Via email, as long as you have provided WestJet with your WestJet Rewards ID or email address. WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. Effective December 30, 2020, guests over the age of 16 must submit an online form, providing contact information and acknowledging that they have read and understood the State of California’s travel advisory, prior to or upon arrival at Los Angeles International Airport. For context, my WestJet flight to Hawaii was cancelled in May and I didn’t get notice until October that I could see a refund applied to my credit card. Alcoholic beverages and tips/gratuities will be excluded. ** reasons provided on your day of travel are based on information available at the time of disclosure and are subject to change. Meals: in the unlikely event meal vouchers mentioned above are not available during your controllable delay, we will reimburse you to a maximum of $45 CAD per day/per guest. A negative test result at check-in, taken within 3 calendar days from their scheduled departure time. Transportation: if transportation was not available by WestJet, we will reimburse the cost incurred for transportation between the airport and the hotel. clearly state the guest’s name and that they have a medical condition which prevents them from wearing a face mask. In addition, medical certificates must: Mask exemption cards will not be accepted as a form of medical exemption. Answer 1 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. If you are denied boarding for a domestic flight, we will rebook you to travel at least 14 days after the original date. We will conduct non-contact temperature checks at all airports. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. Lawful permanent resident of the U.S. holding a U.S. PR card or letter of Parole; Any legal U.S. aliens, including spouses, parent or legal guardian, sibling, child, individuals invited by the U.S. government, or government officials. WestJet will provide you with access to working lavatories, proper ventilation and heating or cooling, food and drink, and the ability to communicate with people outside the plane free of charge, when feasible (“Tarmac Delay Services”). Any guest who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. Reply. If such quarantined person develops symptoms or tests positive for COVID-19 during the quarantine period, they must isolate themselves as required by the Health Officer’s Order for isolation.”. Guests must upload the test at www.edcardaruba.aw at most 12 hours before departure. Guests without a medical certificate are subject to a PCR test on arrival at their own expense and must quarantine for 1 day. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop. For more information, please see our blog post. Please see our, To use WestJet.com, you agree to the website, Flight delays, cancellations, and schedule changes, Flight interruptions and passenger rights, United States flight and service disruptions, flight interruptions to flights departing, arriving or diverted through the United States, Legal, restrictions and terms and conditions, Within WesJet’s control, but required for safety. American Airlines: American Airlines has 24 of the Max 8 planes in service and 76 on order. The rep wasn't able to say how many flights are affected, or … To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required. Your WestJet flight can be delayed or cancelled for reasons within our control. 58 12. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, WestJet will notify them directly of all changes and they will be responsible for providing you updates. To request cancellation of a WestJet Vacations package, please contact us directly. Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. Policies for communicating flight delays and cancellations can be different between airlines. Before you go: Avoid clicking on any attachments to these emails as they may contain viruses or spyware. They appear to be authentic and may go so far as to use logos and official sounding email addresses. To request cancellation of a WestJet Vacations package, please contact us directly. We will do what we can to make you comfortable during a Tarmac Delay, including the following: Depending on the circumstances, it may not be possible for WestJet to allow you to disembark from the aircraft during a Tarmac Delay, for various reasons, including but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control. With a category four storm continuing its path to the Hawaiin Islands, WestJet has cancelled regularly scheduled flights to and from Hawaii Thursday and Friday. compensation our guests may be entitled to, recourse available against WestJet, when applicable. gene. Hawaiian Airlines has announced a slow resumption of service as Hawaii begins to open up to tourism. Today, due to the COVID-19 virus variant and further lockdowns in the United Kingdom, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021. Level Contributor . If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight. Modify Search From * Select Airport. When an aircraft encounters an issue that results in unplanned maintenance. Hawaii flights. Where we're flying. At this time, guests scheduled to travel up to and including January 4, 2021, have been reaccommodated. Please visit the government of Canada’s website for further guidance on travelling with a gender X passport. a restricted item made it past the security checkpoint. A negative test result at check-in, taken, Travel information - Government of Canada, Flight interruptions and passenger rights, Canadian Air Transport Security Authority website, Refer to the Government of Canada website, Read all travel policies including requirements for face masks, temperature screening and boarding, Aruba's online Embarkation and Disembarkation (ED) application, Embarkation / Disembarkation (ED) travel form, https://jamcovid19.moh.gov.jm/immigration.html, QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS, http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm, https://www.transportation.gov/airconsumer/spray, November 2, 2020 Holding a medical authorization for cannabis in any Country, including Canada, does not grant the ability to take cannabis into or out of Canada. As per Transport Canada requirements mandatory temperature screening will be conducted prior to boarding at all international locations, and by the Canadian Air Transport Security Authority prior to proceeding through security at select Canadian airports. Passengers may be subject to quarantine for 14 days. Please visit gov.uk for the most up to date and accurate information. Please visit cdc.gov for the most up to date and accurate information. Report inappropriate content . Flight is departing more than 3 hours later on the same day. Transport Canada requires that all guests entering Canada from international destinations, 5 years of age and over, to present a negative COVID-19 PCR or RT-LAMP test result before boarding. Some bookings may be covered by WestJet’s no-charge COVID-19 travel insurance, please review eligibility and coverage details. 2. If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Search for Flight Schedules. Tickets for flights during this period have already been made unavailable. The flight was paid in full and I paid $300.00 extra for exit seats. Cancelled flights will be refunded. baggage loading, catering, etc.). After you enter Canada, you must use ArriveCAN, within 48 hours, to: Guest’s travelling to Canada are subject to federal, provincial or territorial measures to prevent the spread of COVID-19. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months. The COVID-19 test must be taken no more than 3 days before the day of departure and the notification must show a negative result. An issue with crew amenities (hotel or transport) provided by an external vendor that causes a delay. If you are displaying COVID-19 symptoms, or feeling unwell, you cannot board a flight. Guests who display an elevated temperature during the screening will not be permitted to board a flight to Canada or must not enter a restricted area at any airport in Canada, for a period of 14-days, unless a medical certificate certifying that the elevated temperature is not related to COVID-19 is provided. When the aircraft requires de-icing prior to operating the flight. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control, we will: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed, compensation will be provided as follows, if you file a request for compensation within 1 year from the day on which the flight delay occurred: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed and your ticket is refunded, we will compensate you in the amount of $400.00, if compensation is requested by you. The travel advisory states that all persons arriving in California from other states or countries, including returning California residents, “must practice self-quarantine for 10 days after arrival. If it is less than 72 hours to your scheduled departure and you do not have a valid test, please call our contact centre to discuss your options. Today, due to the COVID-19 virus variant and further lockdowns in the United Kingdom, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021. Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. Flight ref BNPSOX was cancelled by Westjet on 15th June 2020. As of January 26, 2021, the United States Centre for Disease Control (CDC) requires all guests entering the United States from international origins, two years of age and over, to present a negative COVID-19 test result (nucleic acid amplification test (NAT) or a viral antigen test), or documentation of recovery before boarding. Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. One of our Guest Support specialists will review the request and process it, if approved. On June 4, 2019 the Government of Canada began issuing Canadian passports using the code X in the gender field for non-binary Canadians. Depart Date * Please note the operating carrier name is not displayed, it will display during the flight booking process where the "Operated by:" section below the WestJet flight number will indicate the operating carrier. Now with Westjet not flying to all these destinations we are going to ask for a refund, rather than have our money in their travel bank. For example, we will delay or cancel your flight if we find an unexpected mechanical issue with your aircraft. Hotel costs: in situations where WestJet was unable to secure a hotel room, or you did not accept the hotel re-accommodation option WestJet has offered (and you book your own hotel), WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations) per night/per reservation. For bookings after August 4, protect your vacation with the Travel Protection Plan. Flight is departing 1 to 3 hours later on the same day. For further detailed information please see rule 90: Schedule Irregularities of our domestic tariff. Learn more about flight interruptions to flights departing, arriving or diverted through the United States. All guests travelling to and from the Dominican Republic are required to obtain an Electronic Ticket prior to travel. From unexpected maintenance to winter storms, flights are delayed or cancelled for many reasons. Entry requirements For bookings after August 4, protect your vacation with the Travel Protection Plan. Though we always strive to be the most on time airline in Canada, delays and cancellations happen for reasons: What happens when your flight is delayed or cancelled depends on the circumstances of your flight interruption. Calgary International Airport (YYC) WestJet check-in counter. Safety above all The flight is cancelled as the delays resulted in the crew exceeding their Transport Canada-mandated duty day. Check the. Please allow extra time to check in. To receive an up-to-date email confirmation, please, by the departure and arrival screens located throughout airport terminals, where feasible, updates provided every 30 minutes until a new departure time is set or whenever new information is available, announcements every 30 minutes (when safe for our pilots to do so). For example, we may decide to delay or cancel a flight due to flight crew availability. There are many ways that we communicate with you so you can stay informed of changes to your trip: Download the WestJet app and enable your app notifications to stay informed on-the-go. Connecting flights are available from other cities. A warning (yellow card) that masks are required, and compliance is necessary. holding for connecting guests). It’s your choice. Should you experience a schedule change, WestJet will make every effort to contact you in a timely manner (via email) to advise you of a change. Operations WestJet update on London, Gatwick operations. General guidelines for currently approved masks: General guidelines for masks that are currently not approved: When travelling by air, guests will be required to cover their mouth and nose: Guests may momentarily remove their mask if they are actively eating or drinking. The rep wasn't able to say how many flights are affected, or if its just a temporary stoppage of service. When a security breach or a threat is made against WestJet or the airport, e.g. By checking into your flight, you are confirming your understanding of this policy. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website. The Barbados Government requires that all guests travelling to Barbados complete and submit an online Embarkation / Disembarkation (ED) travel form 24 hours prior to travel. You can view which airline is operating your flight when you book online, on your itinerary receipt or on your boarding pass/ticket. We will attempt to notify you as soon as possible of flight delays and cancellations. We had a flight booked GI8SJK on April 29th. We know that any type of interruption to your schedule can be challenging and inconvenient. Before you board your flight, you must use ArriveCAN to provide your: You must be ready to show your ArriveCAN receipt when arriving into Canada. If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim. More information on disinsection can be found on the Transport Canada website at: Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. - Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca. WestJet; Search “WestJet to Hawaii” Review of WestJet. power outage). According to WestJet media spokesperson, Lauren Stewart, “[they] are not taking any more guests in-bound to Hawaii.” Your WestJet flight can be delayed or cancelled for reasons within our control. Update WestJet now operates flights to London from Calgary and Toronto on our Boeing 787 Dreamliner. Children ages 2 to 5 are encouraged to wear a mask at all times. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. We'll redirect you to the home page of the country/region site you choose. There were so many negatives to go through with trip, we decided to try again when things get better with covid. Medical certificates must be issued by one of the above professionals only. No cancelled flights yet: United; The change fee and any difference in fare will be waived for new United flights departing on or before September 9, 2018, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. link to westjet.com. The new initiative starts on March 22. Find the most up-to-date information below for events or policies that may impact your day of travel. Until WestJet has completed the system upgrades to support the code X in the gender field you may be asked to provide your gender information as either male or female at time of booking and check-in. On the first day the rule went into effect, at least 17 WestJet passengers were not allowed to board their flights home from Mexico, Las Vegas and Hawaii … Either way, we will ensure that the impact on your travel is minimized. WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. Please note, if you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them. Please check your airport's requirements before departing. Refunds will be paid by the method used for the original payment and to the person who purchased the ticket or additional service. When flying with an operating carrier other than WestJet, it’s a good idea to familiarize yourself with the fees and policies of the airline that is operating your flight, as each airline has its own terms and conditions of carriage. this includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties. Please refer to the provincial or territorial government websites of your arrival destination prior to travel for the most up to date information on interprovincial travel restrictions. Learn about pre-departure testing options. Due to the unknown end date of the grounding, if your itinerary is affected, you will receive an email from WestJet, or your travel agent will be advised. Offering our lowest available fare. It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. For example, we may decide to delay or cancel a flight due to flight crew availability. There’s no fee to change or cancel flights booked before February 28, 2021. When Air Traffic Control determines that they cannot safely manage the volume of flights arriving into that airport and requested flights be delayed and/or cancelled. The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear. Canada's testing requirement for entryView all travel advisories. As other countries implement travel restrictions due to COVID-19, please check your destination country's entrance requirements before travel. Schedule changes are adjustments to flight times and destinations. The browser you are using is not supported. WestJet has cancelled all its regularly scheduled flights in and out of Hawaii on Thursday and Friday because of the approaching hurricane bearing down on the Pacific islands. The operating crew is delayed arriving on another aircraft into the departure airport. Canada, United States and United Kingdom, are required to: Children under 5 who are accompanied by a legal guardian do not require a COVID 19 PCR test. Within 72 hours prior to departure, all guests travelling to Aruba are expected to complete Aruba's online Embarkation and Disembarkation (ED) application. Otherwise, we will not be able to send you email notifications about your flight status or itinerary, or messages may be sent to your travel arranger instead. Flight is departing no more than 15 minutes earlier than the original flight. Read more or visit the Government of Canada website for full details. Written or electronic documentation of a positive viral test result that confirms the guest had a previous COVID-19 infection and a letter from a licensed health care provider or public health official stating the passenger is cleared to travel (documentation of recovery). - African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy. Please refer to the following Government of Canada website for additional information and resources. Pre-departure testing requirement for passengers travelling to the United States. Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a heath questionnaire at the time of boarding. Basic fare travel between Canada and Europe. Flight is departing no more than one hour later than the original flight. You can also review our domestic tariff, specifically rule 90: Schedule Irregularities for more information. Once completed a receipt with a QR code will be provided to present to the authorities on arrival and before departure. Find what you can expect for all situations below. Some cancelled flights: WestJet This short extension is to ensure that the plane can take off if there is a reasonable prospect of this occurring – so that you can reach your final destination without the inconvenience of further delay or a flight cancellation. Uniting with a family member of a Canadian citizen or of a permanent resident and who is destined to be with that family member in Canada for a period of at least 15 days. Direct or non-stop flight was changed to a connecting flight. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control but required for safety, we will: For flights departing on or after December 15, 2019: If you are informed of a delay less than 12 hours before the departure time indicated on your original ticket and you have waited 2 hours after the departure time that is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. As a result, a larger or smaller aircraft may be used for your flight. Your WestJet flight may be delayed or cancelled due to reasons outside our control. Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic. Travel and face mask policies If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them, as you may not receive direct communications from WestJet, or you may receive modified version of these communications. Turned out our Westjet flight was canceled. For bookings after August 4, protect your vacation with the Travel Protection Plan. Beginning Mon., Nov. 2, 2020, WestJet will systematically contact eligible guests, beginning with those with flights cancelled at…more › WestJet says it cancelled a flight from Calgary to Toronto after a family refused to follow mask rules. WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation. In addition to obtaining a Jamaican Travel Authorization, residents of the United States, Mexico, Dominican Republic, Panama and Brazil are required at check-in to present a negative test result from either a PCR or Antigen COVID 19 test taken within 10 days prior to travel. a face covering associated with religious garments, providing they cover the nose and mouth and are made of at least two layers of tightly woven fabric, a face covering with a front clear plastic panel for lip reading if the entire mask is not made of plastic or other non-breathable material, contains exhalation valves (including N95 masks with exhalation valves), does not attach around the ears or head with loops (e.g. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes. Do not bring pork products to Canada. You may be subject to travel prohibitions which restrict entry to certain provinces or territories or additional measures, such as a mandatory 14-day self-isolation when you arrive. Please visit www.gov.uk/uk-border-control for detailed public health information. Failure to comply with the above measures is a criminal offence and you could be fined. RoutesOnline reported on the details, noting that when WestJet launch the service, they will be the only carrier offering non-stop flights on the route. When unexpected maintenance interrupts operations, for example: When weather interrupts operations, for example: When the flight is short a crew member and is delayed and/or cancelled until a replacement crew member can arrive to ensure the flight operates safely. Unfortunately, even though we prefer not to make schedule changes, they do happen. The safety and comfort of our guests is a top priority and this rule will stand until further notice. 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